Getting started

Your first ten minutes

Five things worth doing on day one. None of them takes longer than two minutes, and the last one is the reason people call you back.

1. Sign in to the portal

Your portal is where you read voicemail, look up colleagues, see your call history and change your own settings. Your administrator will have sent you a link and a sign‑in.

Your portal address looks like app.corinne.reverietech.com.
Sign in with the email address your company uses for you.
If you do not have a sign‑in, ask whoever administers your phones, not us. They can create it in seconds.

Add it to your bookmarks now. The most common reason people stop using the portal is not remembering where it was.

2. Check your extension is yours

Your extension is the short number colleagues dial to reach you, usually three digits. Your name on it is what shows on their handset when you call, so it is worth being right.

Find yourself in the company directory in the portal.
Check the name and the extension are what you expect.
If you have a direct outside number, it will be listed too.

If something is wrong, an administrator fixes it — names and extensions are not self‑service, deliberately, so nobody can rename themselves to somebody else.

3. Record your voicemail greeting

The default greeting says your extension number and nothing else. It is not unfriendly, exactly, but it does not tell a caller they reached the right person.

From your desk phone, dial *97 and follow the prompts. It opens your own mailbox with no PIN — your phone has already proven who you are.

Keep it short. Your name, your company, and what you want them to do. A greeting that lists your entire schedule is a greeting people talk over.

4. Decide where calls go when you are not there

The one setting most worth your attention. By default an unanswered call goes to your voicemail. Common alternatives:

Ring your cell phone after a few seconds, then voicemail if you still do not answer.
Go to a colleague or your department, so a customer reaches a person rather than a beep.
Straight to voicemail while you are in meetings.

You can change this yourself in the portal. If you want it to differ by time of day, ask your administrator — that is set on the department rather than by you.

5. Learn transfer properly

The single most useful thing on a business phone, and the thing most people do by putting the caller on hold and shouting across the office.

Announced transfer: press Transfer, dial the extension, wait for them to pick up, tell them who is holding, then hang up. The caller goes through.
Blind transfer: press Transfer, dial the extension, hang up immediately. Faster, but the person receiving it has no warning.

Use announced when you are handing a customer to a colleague, blind when somebody just asked for a department by name. More on the desk phone →

Two things worth knowing

911 works from any phone, with no prefix. You do not dial 9 first. If you dial it by accident, stay on the line and tell the dispatcher it was a mistake — hanging up usually means somebody calls back or is sent out. Your company will also be notified automatically that a 911 call was made from your extension.

If you take your phone home, 911 still shows the office address. This is true of nearly all business phone systems. Working from home, dial 911 from your cell phone rather than the work phone. Why →

Where to get help

For anything about how your company’s phones are arranged — extensions, menus, who is in which group — ask whoever administers them at your organization. They can change most of it immediately.

For anything that looks like a fault — calls failing, audio problems, a phone that will not register after a restart — that reaches us, through the support route your company was given at handover.