Small business
Phones that do not need somebody to run them
Between five and fifty people, one office, and nobody whose job is the phone system. It works until the day somebody leaves, a number needs to move, or a caller says they called three times and got nothing.
What usually goes wrong at this size
Not dramatic failures. Small things nobody owns, which compound.
Calls ring nowhere
A member of staff leaves and their extension keeps ringing an empty desk, or a menu option points at them. Callers hear ringing and give up, and the business never finds out it happened.
Voicemail nobody checks
Messages accumulate in a box whose password left with somebody in 2022. Everyone assumes somebody else is listening.
The address is out of date
You moved office and nobody told the phone provider, because nobody knew that was a thing you had to do. The address a dispatcher would see is the old one.
Nobody can change anything
Adding a person means an email to a reseller and a wait. So instead people share extensions, and the directory stops matching reality.
How Corinne handles it
The boring things, done properly
- Every route has an ending. You cannot leave a call with nowhere to go — unanswered calls land somewhere you chose, and deleting a person warns you what still points at them.
- Voicemail arrives as readable text, by email and in the portal, so a message in a shared box gets read rather than waiting for somebody to dial in.
- Adding someone takes two minutes in the portal, and the new handset configures itself when it is plugged in.
- You can see what actually happened. Every call is recorded in the log — who called, when, whether anyone answered, so “we never got that call” is a question with an answer.
- We keep your address right, and we will ask you about it, because you should not have to remember that emergency routing depends on it.
A typical setup
Twelve people, one office, one main number.
| Main number | Greeting, then a short menu |
|---|---|
| Press 1 | Sales — three phones ring together |
| Press 2 | Accounts — two phones, in order |
| Press 0 or nothing | Reception |
| After hours | Closed greeting, then the main mailbox |
| Direct lines | Four people with their own numbers |
| Texting | Customers can text the main number |
| Handsets | Twelve desk phones, provisioned by MAC |
We build this with you, then hand you the portal. Changing the greeting or adding a person does not require us.
The practical argument
One supplier, not two pointing at each other
At this size, the phone problem and the network problem are the same problem. When calls break up, the phone provider says it is your internet and your IT provider says it is the phones, and you are the one holding both phones.
Reverie Tech already does IT and security work for businesses like yours. If we do both, that argument has nowhere to go, and we can look at the network and the call at the same time, because we can see both.
What you should ask any provider
- “Is the call between my desk phone and your server encrypted, right now, on my system?”
- “What street address would a dispatcher see if I dialed 911 from this phone?”
- “Show me a call from last Tuesday that nobody answered.”
- “If I hire someone on Monday, who adds them, and how long does it take?”
Ask us the same four. We will answer them on a screen share rather than in a brochure.
Twenty minutes, and a straight answer
Tell us what you have. We will tell you whether changing it is worth your time.